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Customer Service
1. After sale service
Technical Consultation: If you got any problems when using the machine, please feel free to contact us ,we provide online service from Monday to Friday. You can also call us, our engineer will provide customized technical support for you. Maintenance: We would supply you with the maintenance guide in the instruction. Keep in mind that you should do the related work before and after each work. Considerate maintenance brings you the longer life time of the machine.
Components: The extra components are charged, but we can ensure you that all the components are strictly in accordance with contract requirements and the relevant national standards.
2. Service ＆ Warranty
Service 1. Provide reasonable suggestions about market, equipment choice, working process, raw materials formula, etc.
2. Design process flow and perfect workshop layout.
3. If needed, we’ll dispatch the experts from our company to install the equipments and help clients to start up, training the local operators.
4. Formula for food will be also provided free of charge.
Warranty
One year of warranty period, begins with the date which the production line finished installation at clients' place. Preferentially supply spare parts at factory price.
Payment
We accept TT, Money Gram, L/C , Western Union, etc..
3. Technical service
Technical project design: According to the actual needs of customers, we can determine the types and specifications of the equipment. We can also customize the machine according to the special requirements of customers, and provide a satisfactory and reasonable production line for customer.
Technical guidance: We can send professional engineers abroad for the installation of our machines to ensure your normal use;
Technical guidance: We can send professional engineers abroad for the installation of our machines to ensure your normal use;
Consult Project: To provide users with free technical consult,if it will not leak our company's technical secrets;
User training: We offer training technical person for clients, to make the customer have a certain technology and machine maintenance skills. All this don't charge any fees.
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